About Us
ALIBARBAR Vape Australia is a small, focused online store built around two devices we know inside out. Here is who we are, what we sell, and how we look after your order.
1. Who We Are
We are an Australian online retailer specialising in disposable vape devices. Instead of stocking hundreds of products, we deliberately carry just two — the ALIBARBAR INGOT 9000 and the UPENDS UP9 50K — so that our range, our advice and our prices stay simple and honest.
Every order is packed and dispatched from our warehouse in Sydney, and you deal with us directly. There are no middlemen and no marketplace in between, which is how we keep our prices down and our quality consistent.
2. What We Sell
- ALIBARBAR INGOT 9000 — up to 9,000 puffs, 22 ml of e-liquid, a compact non-rechargeable device with an integrated LED display.
- UPENDS UP9 50K — up to 50,000 puffs, with a two-piece detachable design: use the pod on its own, or attach the charging dock (USB Type-C) to raise the atomiser power, with three power levels and a stepless airflow valve.
Both devices come in a range of flavours and are available as single devices or as 3-pack, 5-pack and 10-pack bundles. Flavour availability can change with stock, so the range currently in stock is always listed on each product page.
3. How We Ship
- Orders are dispatched from our Sydney warehouse within 1–2 business days and delivered by Australia Post.
- Shipping is a A$24.90 flat rate, and free on orders of A$55.00 or more (calculated after any discount).
- Once your parcel is on its way we email you a tracking number, and you can look up your orders anytime on our Find your orders page.
Cut-off times, delivery estimates and handling of lost or damaged parcels are set out in our Shipping Policy.
4. How We Look After You
- Real support, from real people. Our customer service team is available Monday to Friday, 9:00 AM – 5:00 PM AEST, and we aim to reply within 24–48 business hours.
- Adults only. We sell exclusively to customers aged 18 and over, and we verify age at checkout. See our Age Verification Policy.
- If something isn't right, contact us and we will review it under our Refund & Return Policy and the Australian Consumer Law.
- Your details stay yours. We do not sell your personal information — see our Privacy Policy.
5. Contact Us
Questions about a product, an order or anything else? Email us and we will get back to you:
- Email: [email protected]
- Customer service hours: Monday – Friday, 9:00 AM – 5:00 PM AEST
- We aim to respond to all enquiries within 24–48 business hours.
Please include your order number if your message is about an order — it helps us look into it faster.
Looking for a quick answer first? Most questions about products, delivery, payment, returns and age verification are covered on our FAQ page.