Privacy Policy
This policy explains what personal information ALIBARBAR Vape Australia collects when you use alibarbarvape.au, how we use and share it, and the choices you have.
1. Information We Collect
| Category |
What it includes |
Why we need it |
| Order & contact details |
Your name, email address, delivery and billing address, and a contact phone number if you choose to provide one. |
To process, pack and deliver your order, and to send order confirmations and delivery updates. |
| Payment information |
The payment method you select and the transaction result returned by our payment provider. We do not receive or store your full card number. |
To take payment, issue refunds, and investigate declined or disputed transactions. |
| Delivery information |
Recipient name, delivery address and the tracking events supplied by our carrier. |
To deliver your parcel and to follow up on lost or delayed deliveries. |
| Technical & usage data |
IP address, browser and device type, the pages you visit, and the cookies, local storage and pixels described in our Cookie Policy. |
To keep the site secure, prevent fraud, and measure how our pages and advertising perform. |
This website is intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18, and if we become aware that we have, we will delete it.
2. How We Use Your Information
- To process, pack and deliver your orders, and to respond to customer support enquiries
- To confirm that you meet the age requirement for the products we sell
- To take payment, issue refunds and prevent fraudulent or unauthorised transactions
- To send order-related messages such as confirmations, dispatch notices and tracking updates — these form part of the service and are sent for every order
- To send marketing emails where permitted by law. You can opt out at any time using the unsubscribe link in the email or by contacting us
- To meet our legal, tax and accounting obligations
3. Who We Share It With
We do not sell your personal information. We share it only where it is needed to run our business:
- Payment providers — to take payment and process refunds. Card details are entered on our provider’s secure systems, not on this website.
- Delivery carriers (including Australia Post) — the name, address and contact details required to deliver and track your parcel.
- Meta Platforms (Facebook) — limited technical and event data through the Meta Pixel, used to measure and target our advertising. See our Cookie Policy for details.
- Website and email service providers — the companies that host and operate this website and send our order emails, acting under our instructions.
Some of these providers are located outside Australia, including in the United States, and your information may be transferred to and stored overseas for the purposes described above. Where we do so, we take reasonable steps to ensure it is handled consistently with this policy.
We may also disclose information where we are required to by law, or where it is necessary to establish, exercise or defend our legal rights.
4. Cookies and Tracking
We use cookies, local storage and pixels to keep your cart and session working, to remember that you have confirmed you meet the age requirement, and to measure site and advertising performance. You can control them through your browser settings.
Full details, including the specific cookies and third parties involved, are set out in our Cookie Policy.
We never store your full payment card details, and we do not sell your personal information to anyone.
5. Security and Retention
- We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including encrypted connections (SSL/TLS), restricted staff access and secure payment processing.
- We keep order records for as long as we need them to fulfil your order, handle any warranty or refund claim, and meet Australian tax and accounting requirements (currently at least 5 years). Information collected only to verify your age is not kept longer than necessary for that purpose.
- No system is completely secure. If a data breach occurs that is likely to result in serious harm, we will notify the affected individuals and the Office of the Australian Information Commissioner as required by law.
6. Your Rights
- You can ask for a copy of the personal information we hold about you, and ask us to correct it if it is inaccurate, incomplete or out of date.
- You can ask us to stop sending you marketing messages at any time.
- You can ask us to delete information we no longer need, where we are not required to keep it by law.
- To make a request, contact us using the details below. We aim to respond within 30 days.
7. Contact Us
For any privacy question or request, please contact us:
- Email: [email protected]
- Customer service hours: Monday – Friday, 9:00 AM – 5:00 PM AEST
This policy is intended to operate alongside the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
