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This policy explains how payments are accepted, processed and secured when you place an order on alibarbarvape.au.
We currently accept the following payment methods:
PayPal
Visa
MastercardYour payment security is our priority. All transactions on this website are processed through secure, industry-standard payment systems operated by third-party payment providers, including PayPal and our card processing partners.
By placing an order on this website, you confirm that:
Your order will not be dispatched until payment has been successfully received and confirmed by our payment provider.
Once your payment has been completed successfully, you will receive an order confirmation email containing your order number, the items purchased and the total amount paid.
If you do not receive a confirmation email, or if we do not receive payment confirmation from our provider, your order may not be processed. In that case, please check your spam or junk folder first, then contact us and we will check the status of your order and payment.
| Item | Details |
|---|---|
| Currency options | AUD (A$) or USD (US$) |
| Charged in | The currency confirmed at checkout |
| Taxes | Prices include GST where applicable |
| Amount charged | Order total plus any shipping charges |
| Bank or provider fees | Payable by you, not by us |
Prices on this website can be displayed in either Australian Dollars (AUD) or United States Dollars (USD). You can switch between the two using the currency selector on the site, and the currency you are actually charged in is confirmed on the checkout page before you complete your order. The amount charged to your payment method is the order total shown at checkout, plus any shipping charges that apply to your order. All prices include GST where applicable.
If your payment cannot be processed, the checkout will normally show a decline message and no order will be created. This can happen for a number of reasons, including insufficient funds, an expired card, an incorrect billing address, a card limit, or a security block applied by your bank.
When a payment is attempted, your bank may place a temporary authorisation hold on the funds even if the order is not completed. This is controlled by your bank, not by us. These holds are normally released automatically within 5–7 business days, although some card issuers may take longer. If a hold does not clear, please contact your bank in the first instance.
Where a refund is approved under our Refund & Return Policy, it will be issued to the original payment method used for the purchase. We are not able to send refunds to a different card, account or person.
If you do not recognise a charge, or believe an amount is incorrect, please contact us first before raising a dispute or chargeback with your bank or PayPal. In most cases we can identify the payment and resolve the issue much faster than a formal dispute.
Charges for orders placed on this website appear on your statement under the descriptor applied by our payment provider. If you see a charge you do not recognise, please email us the date, amount and last four digits of the card used, and we will trace it for you.
For any payment enquiry, including failed payments, refund status or unrecognised charges, please contact us:
Please include your order number and the email address used at checkout so we can locate your payment quickly. For other questions, please see our FAQ.
We may update this policy from time to time, for example if we add or remove a payment method or if our payment providers change how transactions are processed. The version published on this page applies to orders placed after the date of the update.
Nothing in this Payment Policy limits, excludes or restricts any rights you have under the Australian Consumer Law.