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This policy explains how orders placed on alibarbarvape.au are processed, dispatched and delivered within Australia.
We aim to process every order as quickly as possible. Processing time is separate from delivery time — the delivery estimates in section 4 start from the date your parcel is dispatched, not from the date you place your order.
All orders are dispatched from our warehouse in Sydney, New South Wales, Australia. We do not offer local pickup.
| Order subtotal | Shipping charge |
|---|---|
| Under A$55.00 | A$24.90 |
| A$55.00 and over | Free |
We currently offer one delivery service only. Express or priority shipping is not available at this time.
| Destination | Estimated delivery |
|---|---|
| Metropolitan areas | 2–5 business days after dispatch |
| Regional and remote areas | 5–10 business days after dispatch |
These timeframes are estimates only. They are based on our carrier's published standards and are not a guaranteed delivery date. Delivery may take longer than estimated during peak periods, public holidays, severe weather events or carrier disruptions.
We currently deliver within Australia only. We do not ship to international addresses.
We deliver to residential and business addresses, including PO Box and Parcel Locker addresses, through Australia Post. Deliveries to regional and remote areas may take longer than the estimates above.
Once your order has been dispatched, we will email you an Australia Post tracking number. You can track your parcel using that number on the Australia Post website, or see all your orders in one place on our Find your orders page.
Tracking information may take up to 24 hours to become active after dispatch.
If your order contains several items, we may dispatch it in more than one parcel. This does not affect your shipping charge. You will receive a separate tracking number for each parcel.
Nothing in this Shipping Policy limits, excludes or restricts any rights you have under the Australian Consumer Law, including the consumer guarantees.
Where a consumer guarantee applies, you are entitled to a remedy — which may be a refund, a replacement or a repair, depending on the circumstances.
For any other questions, please see our FAQ.
We may update this policy from time to time. The version published on this page applies to orders placed after the date of the update.