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This policy explains how to report a faulty or damaged product, and how returns and refunds are handled. All requests are reviewed by our customer service team.
If your product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery. Include:
We may ask for further information, or for the item to be returned for inspection. If we need it back, we will tell you where to send it.
Where a request is approved, we will offer one of the following: a replacement product, store credit, or a refund, depending on the circumstances and stock availability.
Change-of-mind returns are not accepted for opened or used products. For unopened items still in their original packaging, requests are considered case by case and require prior approval from our team. Any return postage for a change-of-mind request is at your own cost.
Nothing in this policy limits, excludes or restricts any rights you have under the Australian Consumer Law, including the consumer guarantees. Where a consumer guarantee applies and is not met, you are entitled to a remedy — a refund, a replacement or a repair. Your entitlement in those cases does not depend on our approval.
To start a return or refund request, or to ask about an existing one, please contact us:
Please include your order number in your message so we can review it quickly.